Return & Refund Policy

At Dotflakes, your satisfaction matters to us. Every order is packed with care, but if your item doesn’t arrive as expected, we’ll make it right — quickly and responsibly.

💚 Our Promise

If your order arrives with any of the following issues, we’ll provide free return shipping and a full refund or replacement:

• The item is damaged in transit
• The item is defective or not as described
• The wrong item was received

🪶 How to Request a Return

• Contact us within 30 days of delivery at returns@dotflakes.com with your order number and a short note about the issue.
• Please include a photo if the product is damaged or defective — it helps us resolve the matter faster.
• The item must be unused, in its original packaging, and include all original tags or inserts.

🌍 Our Environmental Approach

Every return has an environmental cost. We encourage thoughtful purchasing — buy what you truly love, and we’ll take care of the rest.
Our goal is to reduce unnecessary waste while ensuring you always feel confident ordering from us.

🔄 Refund Process

• Once we receive and inspect your return, your refund will be processed within 3–5 business days.
• Refunds are issued to the original payment method.
• You’ll receive an email confirmation once the refund is complete.

✉️ Need Help?

We’re here for you. If you have any questions about your order or any other inquiry, please reach out anytime at support@dotflakes.com.
To start a return, contact us directly at returns@dotflakes.com.