Return Policy

To be eligible for a return the item/ items:

If the item conforms with the return policy then it can only be replaced by the same item, unless the item is out of stock at return date.

To initiate a return or exchange, you need to complete the steps which will be laid out clearly in the return notification email sent to you, if eligible for return.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
⦁ Gift cards
⦁ Downloadable software products
⦁ Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted (if applicable):
⦁ Book with obvious signs of use
⦁ CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
⦁ Any item not in its original condition, is damaged or missing parts for reasons not due to our error
⦁ Any item that is returned more than 14 calendar days after delivery

Refund is applicable if (any):
⦁ The item is damaged during transportation.
⦁ The item is defective.
⦁ The item doesn’t match the description.
⦁ The item is never delivered (within 60 days of purchase).
⦁ Customers must report through email: contact@dotflakes.com with relevant images./ videos to support the claim within 48 hours of delivery in case of any defects and mismatch.

Fees & charges:
⦁ You will be charged return processing / restocking fees CAD10.00 or 30% of purchasing/ item price, which is greater.
⦁ You will need to pay return shipping fees.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@dotflakes.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@dotflakes.com. and we will provide you with instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your item/items please follow the link below:

Return Requests

Instructions: how to submit a return request:

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, or footer in the homepage, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you will receive an email with return shipping instructions. After the product is returned, you will receive an exchange, replacement or refund.