Frequently Asked Questions - FAQ

What is your shipping details?

  • We charge a flat-rate shipping fee of CA$15.95 per order.

  • Estimated delivery time: 5 to 20 business days.
  • Delivery time is estimated; not guaranteed. It may be affected by various unavoidable circumstances; such as - customs reviews and clearance, holidays, pandemic, truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, staffing fluctuations in Post Office facilities and other postal service delays like misrouting, unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide, staff shortage, labor strike, political unrest/crisis/war etc. which are beyond our control. 
  • All orders are Trackable. 

Why is my tracking data not available?

  • Shipping data will be available once the package is dispatched from fulfillment center; it usually takes up to 4 business days; but it may take longer in some circumstances. 

How long is processing time?

  • Usually 2 to 4 business days. It may take longer than usual. It may be affected mainly by unexpected staff shortage, unprecedented parcel volumes, national/cultural/religious festivals etc. 

How long is delivery time?

  • Estimated delivery time: 5 to 20 business days. 

How can I track my order?

  • You can track your order status in 3 different ways:
    • By logging into your customer account on web portal
    • Tracking # in your shipping confirmation email. 
    • Website live chat

Why is my package delayed?

  • Delivery time is estimated; not guaranteed. It may be affected by various unavoidable circumstances which are beyond our control; such as -
    • natural disasters/ severe weather/ pandemic
    • national public holidays
    • customs reviews and clearance
    • accidents/ carrier breakdowns/ traffic challenges/ changes in carrier routes,
    • staffing fluctuations in Post Office facilities and other postal service delays like misrouting, unprecedented parcel volumes combined with new safety protocols,
    • reduced international flights, and pandemic measures worldwide
    • staff shortage, labor strike, political unrest/crisis/war etc.

What are your refund & return policies?

  • Please visit our Return & Refund Policy for detailed information: Refund policy