Frequently Asked Questions - FAQ

What is your shipping details? 

  • Estimated delivery time: 2 to 7 business days for Canada & USA and 4 to 10 business days for all other destinations .
  • Order processing time: 1 to 2 business days.
  • Delivery time is estimated; not guaranteed. It may be affected by various unavoidable circumstances; such as - customs reviews and clearance, holidays, pandemic, truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, staffing fluctuations in Post Office facilities and other postal service delays like misrouting, unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide, staff shortage, labor strike, political unrest/crisis/war etc. which are beyond our control. 
  • All orders are Trackable. 

Why is my tracking data not available?

Shipping data will be available once the package is dispatched.

How can I track my order?

You can track your order status in 3 different ways:

    • By logging into your customer account on website.
    • Tracking # in your shipping confirmation email. 
    • Website live chat

Why is my package delayed?

Delivery time is estimated; not guaranteed. It may be affected by various unavoidable circumstances which are beyond our control; such as -

    • natural disasters/ severe weather/ pandemic
    • national public holidays
    • customs reviews and clearance
    • accidents/ carrier breakdowns/ traffic challenges/ changes in carrier routes,
    • staffing fluctuations in Post Office facilities and other postal service delays like misrouting, unprecedented parcel volumes combined with new safety protocols,
    • reduced international flights, and pandemic measures worldwide
    • staff shortage, labor strike, political unrest/crisis/war etc.

Do I get a full refund?

Yes, if your tote arrives damaged, defective or incorrect we’ll give you a full refund.

Q: Who pays for return shipping?
We cover the cost of return shipping

Q: Is there any restocking / return processing frees?

No restocking fee.

What are your refund & return policies?

Please visit our Return & Refund Policy for detailed information: Refund policy