Frequently Asked Questions - FAQ

What is your shipping details?

  • Free Shipping on orders over CA$45.00.

  • We charge a flat-rate shipping fee of CA$8.95 per order.

  • Estimated delivery time: 5 to 20 business days.
  • Delivery time is estimated; not guaranteed. It may be affected by various unavoidable circumstances; such as - customs reviews and clearance, holidays, pandemic, truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, staffing fluctuations in Post Office facilities and other postal service delays like misrouting, unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide, staff shortage, labor strike, political unrest/crisis/war etc. which are beyond our control. 
  • All orders are Trackable. 

Why is my tracking data not available?

  • Shipping data will be available once the package is dispatched from fulfillment center; it usually takes up to 4 business days; but it may take longer in some circumstances. 

How long is processing time?

  • Usually 2 to 4 business days. It may take longer than usual. It may be affected mainly by unexpected staff shortage, unprecedented parcel volumes, national/cultural/religious festivals etc. 

How long is delivery time?

  • Estimated delivery time: 5 to 20 business days. 

Why is my package delayed?

  • Delivery time is estimated; not guaranteed. It may be affected by various unavoidable circumstances; such as - customs reviews and clearance, holidays, pandemic, truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, staffing fluctuations in Post Office facilities and other postal service delays like misrouting, unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide, staff shortage, labor strike, political unrest/crisis/war etc. which are beyond our control. 

What are your refund & return policies?

  • Please visit our refund policy for detailed information: Refund policy